{"id":447,"date":"2024-09-07T19:58:22","date_gmt":"2024-09-07T10:58:22","guid":{"rendered":"http:\/\/www.injie.jp\/?page_id=447"},"modified":"2025-09-19T13:31:16","modified_gmt":"2025-09-19T04:31:16","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/injie.jp\/?page_id=447","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"447\" class=\"elementor elementor-447\">\n\t\t\t\t<div class=\"elementor-element elementor-element-094f404 e-con-full e-flex e-con e-parent\" data-id=\"094f404\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd75226 elementor-widget elementor-widget-heading\" data-id=\"cd75226\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-330eb4c e-flex e-con-boxed e-con e-parent\" data-id=\"330eb4c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f9c58f8 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"f9c58f8\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c0b34c1 e-con-full e-flex e-con e-child\" data-id=\"c0b34c1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e732de0 e-con-full e-flex e-con e-child\" data-id=\"e732de0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-905f6a3 elementor-widget elementor-widget-image\" data-id=\"905f6a3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/injiehotel.com\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/injie.jp\/wp-content\/uploads\/2025\/08\/e6fbc7d16dceae92aed80d0d04eaa5f7-1024x1024.png\" class=\"attachment-large size-large wp-image-1115\" alt=\"\" srcset=\"https:\/\/injie.jp\/wp-content\/uploads\/2025\/08\/e6fbc7d16dceae92aed80d0d04eaa5f7-1024x1024.png 1024w, https:\/\/injie.jp\/wp-content\/uploads\/2025\/08\/e6fbc7d16dceae92aed80d0d04eaa5f7-300x300.png 300w, https:\/\/injie.jp\/wp-content\/uploads\/2025\/08\/e6fbc7d16dceae92aed80d0d04eaa5f7-150x150.png 150w, https:\/\/injie.jp\/wp-content\/uploads\/2025\/08\/e6fbc7d16dceae92aed80d0d04eaa5f7-768x768.png 768w, https:\/\/injie.jp\/wp-content\/uploads\/2025\/08\/e6fbc7d16dceae92aed80d0d04eaa5f7-600x600.png 600w, https:\/\/injie.jp\/wp-content\/uploads\/2025\/08\/e6fbc7d16dceae92aed80d0d04eaa5f7.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ad1df elementor-widget elementor-widget-sidebar\" data-id=\"f8ad1df\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div id=\"block-4\" class=\"sidebar-box widget_block clr\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"widget widget-oceanwp-custom-menu custom-menu-widget\"><style type=\"text\/css\">.ocean_custom_menu--1 > ul > li > a, .custom-menu-widget .ocean_custom_menu--1 .dropdown-menu .sub-menu li a.menu-link{color:#ffffff;font-size:15px;text-transform:uppercase;}.custom-menu-widget .ocean_custom_menu--1.oceanwp-custom-menu > ul.click-menu .open-this{color:#ffffff;font-size:15px;}<\/style><div class=\"oceanwp-custom-menu clr ocean_custom_menu--1 left dropdown-hover\"><ul id=\"menu-%e3%83%98%e3%83%83%e3%83%80%e3%83%bc%e3%83%a1%e3%83%8b%e3%83%a5%e3%83%bc%e3%80%80%e8%8b%b1%e8%aa%9e\" class=\"dropdown-menu sf-menu\"><li  id=\"menu-item-468\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-468\"><a href=\"https:\/\/injie.jp\/?page_id=401\" class=\"menu-link\">TOP<\/a><\/li>\n<li  id=\"menu-item-465\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-465\"><a href=\"https:\/\/injie.jp\/?page_id=433\" class=\"menu-link\">What happens to the bicycles and motorcycles that we collect?<\/a><\/li>\n<li  id=\"menu-item-466\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-466\"><a href=\"https:\/\/injie.jp\/?page_id=406\" class=\"menu-link\">Collectable items<\/a><\/li>\n<li  id=\"menu-item-463\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-463\"><a href=\"https:\/\/injie.jp\/?page_id=447\" class=\"menu-link\">Frequently asked questions<\/a><\/li>\n<li  id=\"menu-item-464\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-464\"><a href=\"https:\/\/injie.jp\/?page_id=442\" class=\"menu-link\">Company Profile<\/a><\/li>\n<li  id=\"menu-item-467\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-467\"><a href=\"https:\/\/injie.jp\/?page_id=410\" class=\"menu-link\">Inquiry page<\/a><\/li>\n<li  id=\"menu-item-462\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-462\"><a href=\"https:\/\/injie.jp\/?page_id=448\" class=\"menu-link\">Privacy Policy<\/a><\/li>\n<li  id=\"menu-item-569\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-569\"><a href=\"https:\/\/injie.jp\/\" class=\"menu-link\">Japanese<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a57483 e-con-full e-flex e-con e-child\" data-id=\"1a57483\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b726b2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7b726b2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.facebook.com\/share\/1BLvSLiPEU\/?mibextid=wwXIfr\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Facebook<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d14cbb6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d14cbb6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.tiktok.com\/@injieinternationalcompa0?is_from_webapp=1&#038;sender_device=pc\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">TikTok<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32b7b93 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"32b7b93\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.instagram.com\/injie_international\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Instagram<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f75d3a7 e-con-full e-flex e-con e-child\" data-id=\"f75d3a7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fac6c0f e-grid e-con-full e-con e-child\" data-id=\"fac6c0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-440b766 elementor-widget elementor-widget-text-editor\" data-id=\"440b766\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"vertical-align: inherit;\">Q. What happens to the collected bicycles?<br \/><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f8f072 elementor-widget elementor-widget-text-editor\" data-id=\"2f8f072\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A.We will export them overseas for repair and maintenance and reuse. Those that cannot be reused will be recycled as resources.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-315c17d e-grid e-con-full e-con e-child\" data-id=\"315c17d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-69eca35 e-grid e-con-full e-con e-child\" data-id=\"69eca35\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61e8029 elementor-widget elementor-widget-text-editor\" data-id=\"61e8029\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Q. Can we collect bicycles in any condition, such as children&#8217;s bicycles, bicycles without saddles, non-working bicycles, etc.?<br \/><br \/><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d3666c elementor-widget elementor-widget-text-editor\" data-id=\"6d3666c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A.Yes, we can collect all bicycles, even if they are rusty, broken, or non-working, whether they are children&#8217;s bicycles, tricycles, or kick scooters.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e52085b e-grid e-con-full e-con e-child\" data-id=\"e52085b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e77f18 elementor-widget elementor-widget-text-editor\" data-id=\"8e77f18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Q. I have a large number of bicycles I would like to request collection. Is that okay?<br \/><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d94d9 elementor-widget elementor-widget-text-editor\" data-id=\"a4d94d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A.Yes, please let us know in advance. We will adjust the schedule. Even 1,000 bicycles are fine. If you are in a hurry, we will visit you on the shortest possible date.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7524e49 e-grid e-con-full e-con e-child\" data-id=\"7524e49\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a170bc9 elementor-widget elementor-widget-text-editor\" data-id=\"a170bc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Q. Do you collect items other than bicycles and motorcycles?<br \/><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd1fe1 elementor-widget elementor-widget-text-editor\" data-id=\"dcd1fe1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A.In addition to bicycles and motorcycles, we also collect agricultural machinery (small and large agricultural machinery), tires, wheels, iron products, etc. free of charge. Please contact us for details.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c90ba2 e-grid e-con-full e-con e-child\" data-id=\"5c90ba2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7abe6 elementor-widget elementor-widget-text-editor\" data-id=\"fa7abe6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Q. Is there anything I should do before collection?<\/span><\/span><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a82011 elementor-widget elementor-widget-text-editor\" data-id=\"2a82011\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">A.We cannot accept the return of collected bicycles, so please notify users in advance that you will be removing them.<br \/>Please dispose of any garbage in the bicycle basket in advance.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afee1fd e-grid e-con-full e-con e-child\" data-id=\"afee1fd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df73656 elementor-widget elementor-widget-text-editor\" data-id=\"df73656\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Q.Can I make inquiries in either Japanese or English?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a44701a elementor-widget elementor-widget-text-editor\" data-id=\"a44701a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A.We have both Japanese and Ghanaian staff, so we can assist you in both Japanese and English.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-454eaba e-grid e-con-full e-con e-child\" data-id=\"454eaba\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1d8b333 e-con-full e-flex e-con e-child\" data-id=\"1d8b333\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05ded0b elementor-widget elementor-widget-text-editor\" data-id=\"05ded0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"http:\/\/www.injie.jp\/?page_id=410\">Please feel free to contact us.<\/a><\/p><p><a href=\"_wp_link_placeholder\">We will come to you to collect it.<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84f5ff3 e-con-full e-flex e-con e-child\" data-id=\"84f5ff3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a10e9f elementor-widget elementor-widget-text-editor\" data-id=\"7a10e9f\" data-element_type=\"widget\" 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